This month’s HX Roundup includes Raconteur’s “Future Of Employee Experience” report — a 20-page report and infographic distributed by The Times newspaper, Forbes, Econsultancy, Forrester, Reworked and Qualtrics. [lwptoc] ‘Frictionless’ Is Not Enough: Introducing Emotional Peaks In Your Customer Experience According to the article, over 90% of our behaviours and beliefs are driven by emotions […]