Qualtrics, Zendesk, Diginomica, Dynatrace, CMS Wire & Martech Series all feature in this month’s HX Roundup;  the best in Human Experience from the past month or so. [lwptoc] What Is CX And How Has It Changed In 2021? According to Zendesk’s 2021 Customer Experience Trends Report, half of all customers say that CX is more […]