Adoreboard Report Exposes Reasons for Tenant Dissatisfaction in Housing Associations

Adoreboard analysed 24,600 customer reviews across 49 housing associations to find that ‘tenant-management interaction’ is holding back tenant satisfaction by 8%. The recently released report covers a period between September 2012 to February 2023. [PRESS RELEASE – Belfast, Northern Ireland] This in-depth analysis by Adoreboard identified key themes and emotional intensities from tenants and provides […]

Adoreboard Investigates Skyrocketing Rates of Customer Churn in the US Insurance Industry

US consumers are more likely to switch insurance brands due to poor customer experience than traditional factors such as price, according to new research from Adoreboard on the 59 largest US insurance brands. [PRESS RELEASE – Belfast, Northern Ireland] A new study of 28,433 consumer online reviews, conducted by data scientists from Adoreboard, the leaders […]