We’re thrilled to have Mazhar Butt, a distinguished customer experience leader whose career spans international aviation and luxury retail—two of the most demanding sectors in CX—join us for this latest episode of Trust Builders. As a Certified Customer Experience Professional (CCXP), accredited International Airports Professional (IAP) and industry awards judge, Mazhar brings over two decades […]
Prepare for an episode packed with mind hacks that will enable you to quickly level-up and deliver lasting results for both you and your team. During this episode, you’ll learn how to build resilience, deal with curve balls and protect mental wellbeing in high-pressure environments. This month’s special guest, Dr. Amanda Foo-Ryland, brings a rare […]
Join us for a CX dive deep with Caroline Winwood, a transformative leader who has orchestrated strategies across global organisations, including two decades of experience spanning Dyson and PepsiCo. Caroline shares her unique perspective on how leadership decisions create ripple effects throughout customer experience transformations. Drawing from her extensive experience in managing global transformation programs, […]
Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the end-to-end physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the […]
This episode we explore “endineering”— strategy and design for the most overlooked human experience, aka offboarding, and how it impacts trust and loyalty. Joe Macleod is a TEDx speaker, leader in the field of user experience design and the man behind the concept of “Endineering.” As the Founder and Head of andEnd, Joe focuses on […]
Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of the best restaurants in the world; l’Arpège in Paris and Mirazur in Menton. 🍷🍴Join us for a Michelin-star insights experience!🍴🍷 As a 16-year-old, Alain’s career […]
As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
Bestselling author, Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual.
Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]
