Naturally, we’re thrilled to be named as a Gartner Cool Vendor for Artificial Intelligence in Customer Analytics 2019. But here we reveal the truth: it’s actually our customers that make us cool and the innovative ways in which they’ve used our Emotics platform and insights. Meet Phill Palmer, a cool customer from Behave Q. Behave […]
Welcome to the November edition of our HX Roundup where we’ll be delivering you the cream of the past month or so in experience-related articles and reports from across the globe. From big brands to small independents you’ll find a curated list right here (or sign up to have it delivered directly to your inbox). […]
Customer experience has changed radically due to the consumerism of software. Expectations are now set through the lush interfaces of Apple, the immediacy of Uber and the variety of Amazon. Firms with slower existing processes are struggling to keep up. Standard customer service has been turned on its head as customer expectations have fundamentally shifted. […]
Welcome to the August edition of our HX Roundup where we’ll be delivering you the best experience-related articles and reports from the last month. From big brands to small independents you’ll find a curated list right here (or sign up here to have it delivered directly to your inbox). Sources this month include Campaign, Forbes, […]
Welcome to the July edition of our HX Roundup where we’ll be delivering you the cream of the past month or so in experience-related articles and reports from across the globe. From big brands to small independents you’ll find a curated list right here (or sign up to have it delivered directly to your inbox). […]
If we are to believe that customer experience is the new battleground for brands to compete, how do you win? Simple, focus on marginal gains. In a world, where most products and services are being commoditised, there could be a sense that there is little that businesses can do to differentiate. Except that the ‘experience’ […]
If we are to believe that customer experience is a battleground, how do you win? Simple. Focus on the marginal gains. I recently explored the concept of marginal gains with Yvonne O’Brien, a leading light in helping brands achieve marginal gains, at What’s Possible 2019 panel organised by Specialist Works agency in London. And also […]
It’s that time of the year again, everyone is talking about the latest Christmas ads – which ones are their favourites and which ones do they love to hate. It’s also the time of year, we at Adoreboard, look at how the Christmas ads have been received and what emotions they are instilling in people […]
The Adoreboard CX academy is being officially launched at a special event hosted at Queen’s University Belfast on December 6th by Alex Genov from CX heavyweight Zappos. Over 200 people will attend the inaugural CX academy event to listen to a special keynote and exclusive masterclass hosted by Alex. Zappos is a US-based online shoe […]
