As we enter the second half of 2024 there are lots of great Customer Experience (CX) and Employee Experience (EX) summits and conferences to attennd. Yes, Qualtrics X4, and many of the Forrester and Gartner events took place during the first half of the year however, you’d be surprised the number of events there are in July, August, September, October, November and even December!
These face-to-face conferences are often mixed with online real-time Q&A sessions, virtual networking, and live-streamed keynotes, ensuring robust participant engagement across the globe as leading companies recognise that optimal experiences for customers and employees alike are crucial to overall business success and sustainability.
Below, you will find 50+ Experience Management (XM) summits from the general to those which are industry-specific such as financial services, travel and hospitality, health and retail.
CX Summits, Conferences & Events 2024
Below are events operating from July 2024 until December 2024.
| Type | Event Name | Country | City | Start Date | End Date | Link |
|---|---|---|---|---|---|---|
| CX | Qualtrics X4 SYD | Australia | Sydney | 2024-07-04 | 2024-07-04 | View Event |
| CX | CX Retail Exchange | UK | London | 2024-07-08 | 2024-07-09 | View Event |
| CX | E3CX Customer Experience | UAE | Riyadh | 2024-07-09 | 2024-07-10 | View Event |
| CX | CXFS Customer Experience for Financial Services | US | Boston | 2024-07-15 | 2024-07-16 | View Event |
| CX | Customer Contact Week Asia 2024 | Singapore | Singapore | 2024-07-16 | 2024-07-19 | View Event |
| CX | Voice CX Summit 2024 | New Zealand | Auckland | 2024-07-22 | 2024-07-23 | View Event |
| CX | Genesys Xperience Sydney | Australia | Sydney | 2024-07-30 | 2024-07-31 | View Event |
| EX | HR symposium AU 2024 | Australia | Sydney | 2024-07-30 | 2024-07-31 | View Event |
| CX | CEM Africa Summit | South Africa | Cape Town | 2024-07-30 | 2024-08-01 | View Event |
| CX | World CX Summit by TresconCX | Singapore | Singapore | 2024-08-02 | 2024-08-03 | View Event |
| EX | HR Analytics Summit | UK | London | 2024-09-04 | 2024-09-04 | View Event |
| CX | CX Travel and Hospitality | UK | London | 2024-09-09 | 2024-09-10 | View Event |
| CX | Contact Centre Summit | UK | Manchester | 2024-09-09 | 2024-09-10 | View Event |
| CX | Bank Customer Experience Summit | US | Charlotte | 2024-09-09 | 2024-09-11 | View Event |
| PX | 8th Annual Patient Experience Symposium | US | Boston | 2024-09-16 | 2024-09-18 | View Event |
| PX | Patient Experience Transformation Assembly – September 2024 | US | Miami | 2024-09-17 | 2024-09-18 | View Event |
| EX | Gartner ReimagineHR Conference | UK | London | 2024-09-17 | 2024-09-18 | View Event |
| CX | Customer Relationship and Marketing Meetings | France | Cannes | 2024-09-17 | 2024-09-19 | View Event |
| PX | The Patient Engagement and Experience Conference | UK | London | 2024-09-17 | 2024-09-17 | View Event |
| EX | Talent Management Reloaded Europe | Germany | Berlin | 2024-09-18 | 2024-09-18 | View Event |
| CX | The Customer Show Sydney | Australia | Sydney | 2024-09-18 | 2024-09-19 | View Event |
| EX | HR Technology Conference & Expo 2024 | US | Las Vegas | 2024-09-24 | 2024-09-26 | View Event |
| CX | Customer Experience for Financial Services Summit | Canada | Toronto | 2024-10-01 | 2024-10-02 | View Event |
| EX | Culture Summit | US | San Francisco | 2024-10-06 | 2024-10-08 | View Event |
| CX | CCW Europe Summit | Netherlands | Amsterdam | 2024-10-07 | 2024-10-09 | View Event |
| CX | CCW: Customer Contact Week Europé | Netherlands | Amsterdam | 2024-10-07 | 2024-10-09 | View Event |
| CX | Customer Experience Live Show | UK | London | 2024-10-08 | 2024-10-09 | View Event |
| EX | Employee Benefits Live! | UK | London | 2024-10-08 | 2024-10-09 | View Event |
| EX | 31st Human Resource Summit | Spain | Barcelona | 2024-10-08 | 2024-10-09 | View Event |
| CX | Global Digital Transformation Summit (DTS-2024) | Germany | Berlin | 2024-10-10 | 2024-10-11 | View Event |
| CX | Digital Customer Engagement Summit | UK | London | 2024-10-15 | 2024-10-15 | View Event |
| CX | Chief Customer Experience Officer Summit | Singapore | Singapore | 2024-10-16 | 2024-10-16 | View Event |
| CX | CX Solutions Summit | UK | London | 2024-10-17 | 2024-10-17 | View Event |
| PX | VBHC Value Based Healthcare Conf | Netherlands | Amsterdam | 2024-10-21 | 2024-10-22 | View Event |
| PX | Patient Experience Summit | US | Las Vegaas | 2024-10-24 | 2024-10-25 | View Event |
| PX | Hospital C-Suite Summit | Austria | Vienna | 2024-10-28 | 2024-10-30 | View Event |
| PX | CX Healthcare East | US | Florida | 2024-10-29 | 2024-10-30 | View Event |
| Mixed | Gartner IT Symposium/Xpo™ | Spain | Barcelona | 2024-11-04 | 2024-11-07 | View Event |
| EX | SHRM Inclusion 2024 | US | Aurora | 2024-11-04 | 2024-11-07 | View Event |
| CX | CX Retail EU Exchange | Portugal | Lisbon | 2024-11-05 | 2024-11-06 | View Event |
| Mixed | Web Summit | Portugal | Lisbon | 2024-11-11 | 2024-11-14 | View Event |
| CX | CCW Europe Exchange | UK | London | 2024-11-12 | 2024-11-14 | View Event |
| CX | Digital Customer Experience Summit | Canada | Toronto | 2024-11-13 | 2024-11-14 | View Event |
| EX | Future of Work Europe | UK | London | 2024-11-13 | 2024-11-14 | View Event |
| PX | The Patient Centricity & Engagement Conferenc | Netherlands | Amsterdam | 2024-11-13 | 2024-11-13 | View Event |
| PX | 5th Annual Patient Experience Excellence Congress | UAE | Riyadh | 2024-11-18 | 2024-11-19 | View Event |
| EX | HR Vision London 2024 | UK | London | 2024-11-19 | 2024-11-20 | View Event |
| CX | CX Asia Week | Singapore | Singapore | 2024-11-19 | 2024-11-22 | View Event |
| CX | Customer Engagement Summit | UK | London | 2024-11-26 | 2024-11-26 | View Event |
| EX | NGPX - Next Generation Patient Experience | US | Palm Springs | 2024-12-02 | 2024-12-04 | View Event |
| PX | Patient Experience Transformation Assembly – December 2024 | US | Nashville | 2024-12-03 | 2024-12-04 | View Event |
| EX | Gartner ReimagineHR Conference | Australia | Sydney | 2024-12-04 | 2024-12-05 | View Event |
| CX | CXFS Connect (CX Financial Services) | US | Orlando | 2024-12-09 | 2024-12-10 | View Event |
Customer Experience Summits: Key Elements and Trends
Participating in a Customer Experience conference offers invaluable opportunities to network with peers and professionals that face similar challenges. These events provide a platform for insights from major corporations and smaller brands about how they’ve tackled various aspects of the Patient, Employee or Customer Experience puzzle.
Participants can delve into an array of strategic discussions, such as leveraging AI in customer experience management, using feedback analysis templates, the importance of emotion rather than just sentiment and applying rating scales to accurately gauge consumer sentiments.
The use of text analysis as a tool for interpreting vast amounts of verbatim customer feedback is always significant focus, helping companies turn unstructured data into actionable insights to enhance the customer journey and satisfaction.
At most of these events, attendees can explore case studies analysing customer surveys, actions and results, thereby enriching discussions about improving customer satisfaction and loyalty. Staying informed on industry trends is a key benefit of attending CX and EX conferences, with specific emphasis in 2024 being on advancements AI-powered or assisted customer feedback analysis and employee engagement techniques.
Learning to apply these technologies effectively and keep up with artificial intelligence is a recurring theme, showcasing the sector’s rapid adaptation to innovative solutions.
Employee Experience Conferences
Alongside Customer Experience, Employee Experience has gained tremendous traction over 2024, with dedicated events emphasizing the interconnectedness of these two domains and Trust as being key to both. Employee engagement and satisfaction directly influence the quality of customer interactions and overall service delivery. Conferences focusing on Employee Experience explore themes such as creating supportive work environments, leveraging feedback for employee development, employee benefits and employing AI tools to enhance HR processes.
Virtual and hybrid models for Employee Experience events also offer interactive sessions, enabling real-time discussions, workshops, and networking opportunities that facilitate the exchange of best practices. These gatherings emphasize the role of effective employee engagement in driving business performance and provide frameworks for measuring and improving employee satisfaction.
Curated List of Premier PX, EX & CX Conferences
With the myriad of options available, choosing the right conferences can be daunting. To help navigate this landscape, we have compiled a list of what we anticipate to be the premier Customer and Employee Experience conferences in the latter half of 2024.
This curated selection includes long-standing events, newer entrants, and those adopting innovative hybrid models to cater to a broader audience. The conferences highlighted are designed to guide attendees through the evolving CX, EX and even PX landscapes, addressing current challenges and solutions while forecasting future trends and opportunities for innovation.
The number of Customer and Employee Experience conferences have made a strong return in 2024, recovering after COVID, it’s a hot area with awareness increasing and many CMOs and marketeers moving into the space.
Whether attending in person or virtually, the wealth of knowledge and interaction provided by these conferences is invaluable for anyone looking to excel in the realms of customer and employee experience, we hope you found this list of 2024 Patient, Employee and Customer Experience Summits!
