Customer Journey Mapping: Moments that Matter

The moments that a customer experiences at each stage of the customer journey really matter, and here’s why. Customer experience is the new battleground for brands, and how meaningful moments during the CX are monitored and evaluated can have a huge impact on a customer’s experience. Positive and negative CX also has the power to […]

CX Industry Insights: Lindsay Weisberg, Havas Media Group

Lindsay Weisberg is a Senior Insight Executive at the global marketing agency, Havas Media Group. She has had first hand experience of working with the Adoreboard team and using our innovative platform, Emotics. We took the opportunity to ask her some questions. Watch this video on YouTube What is your role at Havas Media Group? […]