Meet Fabiola Corvera-Stimeling, a trailblazer in digital transformation and customer experience leader with over two decades of success spanning roles in financial services and healthcare alongside manufacturing, professional sports teams, and not-for-profit organisations. As a master of human-centric, emotion and trust-based strategies, Fabiola orchestrates customer and employee-focused digital transformations that propel growth and satisfaction for […]
The Financial Conduct Authority (FCA) final deadline for Consumer Duty compliance is fast approaching, meaning the first Annual Report deadline for phase one is also due. If you’re unsure what that means, or are only starting to look into it as part of phase two, here you’ll find a Consumer Duty summary of FCA requirements. […]
Santander, Virgin Money, Bank of England, Hiscox and Bank of Ireland have many things in common, one of them being Hellios. Through a community system, Hellios collects, validates, and monitors supplier information ensuring compliance and performance for effective third and fourth party risk management processes. They operate in the defence industry (JOSCAR) and the Financial […]
Customer experience is one of the last areas that banks have to differentiate themselves. The ability to understand the customer and act on how they feel will be the new frontier for innovation and will mark out those who win in a digital and consumer centric world. The banking industry has been impacted by the […]
This week is the launch of the Adoreboard Customer Experience Index: UK High Street Banks report. Adoreboard has analysed UK bank customers’ tweets related to customer service for the last six months of 2016. The analysis reveals which banks provide the best and worst customer experience, and what aspects drive the emotional highs and lows […]
