As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
Patient Journey & Patient Journey Mapping: The Human Experience
The patient journey encompasses the entire spectrum of human experiences and interactions within the healthcare system, from initial contact to the conclusion of treatment. This process involves a series of often complex touchpoints, each contributing to the overall patient experience and satisfaction. What constitutes a patient journey? A patient journey can be segmented into three […]
Healthscope selects Adoreboard to improve Patient Experience in a Post-COVID World
NEWS RELEASE Artificial intelligence is being used to understand patients’ emotions to detect breaches in COVID-19 across 43 hospitals in Australia, the deployment of Emotion AI technology in a world-first. As hospitals wrestle with the challenge posed by COVID-19, Healthscope a leading private healthcare provider, with 43 private hospitals and pathology operations across Australia and […]
Top 5 Fitness Trackers of 2017
Christmas is officially over and the New Year’s resolutions have begun. With the overindulgence of the festive season, a health and fitness revamp is on the list for a lot of people. It’s no coincidence that gym memberships increase in January and brand new fitness fashion, accessories and cookbooks hit the shelves. Wearable fitness trackers […]