Trust Builders with Donald Chesnut: Overlooked & Underused Secrets of CX

Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient. Donald’s experience spans more than 25 years of CX, EX and UX. Working at places like American Express, Razorfish, American Express, and […]

Gartner Customer experience

Gartner Customer Experience Summit: Five Key Takeaways

Thinking time. Everyone needs it for perspective. Attending industry events like the Gartner Customer Experience and Technologies summit hit the spot. As for takeaways, we’ve summarised some research figures worthy of note. Here are the top five, hopefully, this sparks some further thoughts to reflect on your own journey to improving customer experience. 1.   80% […]