Trust Builders with Donald Chesnut: Overlooked & Underused Secrets of CX

Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient.

Donald’s experience spans more than 25 years of CX, EX and UX. Working at places like American Express, Razorfish, American Express, and Siegel & Gale, he has helped to create some of the most successful digital products, platforms, and experience transformations for companies such as Disney, Target, Wall Street Journal, RBS, AT&T, Carnival Cruises, US Bank, United Airlines, Nissan and many more.

With a love of tech and media, Donald has a bachelor’s degree in Computer Science with Dramatic Literature (double major) and a Masters in Interactive Media. His ideas and insights are often drawn from the creative. He is is the author of UX for Dummies and frequent speaker across the globe.

🏳️‍🌈 An open member of the LGBTQ+ community who lives in NYC with his husband, Donald is passionate about creating new ways to make organizations more diverse and inclusive.

We’re delighted to have him join Chris Johnston and Alex Genov as a special guest on the Trust Builders podcast where he shares his Overlooked and Underused Secrets of CX.

Listen now on Youtube 👇

#cx #customerexperience #nps #voiceofthecustomer #employeeexperience #brandcommunications #customerengagement #customerinsights #Trust

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