Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of the best restaurants in the world; l’Arpège in Paris and Mirazur in Menton.
🍷🍴Join us for a Michelin-star insights experience!🍴🍷
As a 16-year-old, Alain’s career commenced as a catering college student in Brittany, France, during which he worked in local Michelin-starred restaurants, becoming maître d’ to the admiral of the Brittany navy as his military service. He co-found Mirazur in the French Riviera with Mauro Colagrecco, a restaurant that gained its first Michelin star after just ten months, then went on to gain three stars and be declared the #1 best restaurant in the world.
It was during his time managing the prestigious three-Michelin-starred l’Arpège in Paris with legendary chef Alain Passard, a man who has managed to hold all three stars for almost two decades, that Alain met Stevie Toman, the award-winning chef with whom he co-founded OX in Belfast.
In addition to his impressive hands-on experience, Alain has made valuable contributions to the academic world, serving as a visiting professor at Ulster University Business School for four years. With his vast experience and accolades, Alain Kerloc’h has solidified his status as an industry leader who consistently delivers unforgettable dining experiences.
During this episode, Alain shares industry ‘secrets’ from hospitality on building trust and loyalty by delivering exceptional customer experiences—and recovering them when things go wrong! You’ll discover that great people and employee experience is a prerequisite for delivering outstanding customer experiences and how every role matters.
You’ll learn the importance of leadership, listening and being united as a team, and you’ll discover how to craft memorable moments centred on emotion and human connection that foster trust and loyalty in both employees and guests. These are tips, tricks and lessons that can be applied to any sector, not just hospitality.
Michelin Stars!
And yes, if you’re in the trade, a foodie or are just curious about Michelin stars, we’ll go behind the scenes and find out what differentiates between the one, two, and three-star awards. We’ll dig into Alain’s decades of experience and explore the mix of innovation, exceptional product, and consistency required to achieve the greatness of attaining that coveted third star and how many of the attributes and values can be applied to other industries.
Join us on Wednesday 4th September at 4pm (UK-time), live from OX restaurant, Belfast.
8am PST | 11am EST | 4pm BST
CLICK HERE TO JOIN THE LINKEDIN EVENT:
https://www.linkedin.com/events/7229430243369844736/about/
