As we enter the new year, it’s exciting to see the number of ‘experience’ events already planned for 2020. In this post we share a list of +100 leading HX events from across the globe. You’ll find Customer Experience conferences, Employee Engagement summits and Patient centricity events from HX industry leaders and research establishments all over the world.

Whilst we’re seeing more and more events that focus on human experience, including those related to Student Experience and Citizen Experience, we’ve chosen to focus on three core areas;

  • CX – Customer Experience
  • EX – Employee Experience / Employee Engagement
  • PX – Patient Experience

As you’ll see, its a growing area. There are +100 major events and conferences in these three focus areas alone, with hundreds more local events and specialist training workshops in customer/employee/patient experience to be found online.

If you’d like a copy of Forrester’s EX Measurement Best Practices report, click here.

Patient, Employee & Customer Experience Conferences 2020

The list below is sorted in date order. Below it you will find a link to a sortable (and downloadable) spreadsheet in Google Sheets containing additional information such as City.

Conference NameFocusDatesCountryLink
600 Minutes marketing and digital experienceCX29.01.2020DenmarkLink
End-to-End Customer Experience Management for B2B ManufacturersCX16-17.01.2020GermanyLink
CX Network: CEM in Telecoms Global Summit 2020CX27-29.01.2020UKLink
CIPD Employee Engagement Conference and WorkshopEX30-31.02.2020UKLink
Patient Experience Insight ConferencePX27.01.2020UKLink
Oracle Open World Middle EastCX14-15.01.2020UAELink
Patient Experience ConferencePX27-28.01.2020UAELink
Genesys KickoffCX13-17.01.2020USLink
Customer SuccessCon SeattleCX13.01.2020USLink
The CX Transformation SummitCX18.02.2020EgyptLink
CXPA India CX ConclaveCX27-28.02.2020IndiaLink
Gartner Customer Experience & Technologies SummitCX13-14.02.2020JapanLink
Customer Loyalty ConferenceCX5.02.2020SwedenLink
HRD Summit – Harnessing Human CreativityEX04-05-02.2020UKLink
CX Network: CX Exchange BFSICX25-26.02.2020UKLink
GIC Customer Experience ConferenceCX25.02.2020UKLink
GIC Winning Employee Engagement For Exceptional Customer ExperiencesEX26.02.2021UKLink
CXPA Gulf Customer Experience Awards 2020CX18.02.2020UAELink
CCW Customer Contact WeekCX25-28.02.2020AustraliaLink
Chief Customer OfficersCX05-06.02.2020USLink
HR Impact EX Impact WinterEX26-28.02.2020USLink
CX Leaders week Asia 2020CX2-5.03.2020SingaporeLink
CCW – Customer Contact Week AsiaCX02-05.03.2020SingaporeLink
Strategie ClientsCX31.03-2.04.2020FranceLink
SHIFT/CX 2020CX25-26.03.2020GermanyLink
YukonDaylight Customer Service SummitCX18.03.2020SwitzerlandLink
The Institute of Customer Service’s Annual ConferenceCX03.03.2020UKLink
CXPA Call & Contact Centre ExpoCX18-19.03.2020UKLink
Customer + User experience ExpoCX18-19.03.2020UKLink
Symposium Employee Engagement Summit 2020EX04.03.2020UKLink
Employee Engagement & Retention SummitEX24-26.03.2020USLink
Oracle Modern Customer ExperienceCX23-26.03.2020USLink
CX Talks Dallas: The Customer Experience SummitCX30-31.03.2020USLink
Adobe SummitCX29.03-02.04.2020USLink
Zendesk Relate 2020CX03-05.03.2020USLink
LOMA 2020 Customer Experience ConferenceCX25-27.03.2020USLink
X4 The Experience Mgmt SummitCX10-13.03.2020USLink
Customer360 AfricaCX01-02.04.2020South AfricaLink
Oracle Open World AsiaCX21-22.04.2020SingaporeLink
7th Annual Pharma Customer Experience Management SummitCX21-23.04.2020AustriaLink
9th Annual Customer Experience Management in Banking SummitCX21-23.04.2020AustriaLink
12th Annual Customer experience Management in Telecom SummitCX21-23.04.2020AustriaLink
CX Network: CX Utilities ForumCX21-22.04.2020UKLink
CX Network: CX Exchange RetailCX20-21.04.2020UKLink
Customer Strategy & Planning 2020CX27-28.04.2020UKLink
Forrester CX SydneyCX30.04.2020AustraliaLink
Customer Experience Strategies Summit 2020CX16-17.04.2020CanadaLink
21st Annual Customer Experience Conference and Industry AwardsCX28-30.04.2020USLink
Customer Contract EastCX26-29.04.2020USLink
NGCX Next Generation Customer ExperienceCX23-25.04.2020USLink
HDI Support World LiveCX19-24.04.2020USLink
Patient Experience Conference 2020PX20-22.04.2020USLink
MarTechCX15-17.04.2020USLink
Digital Experience Conference 2020CX27-29.04.2020USLink
SMART Customer Service 2020CX27-29.04.2020USLink
Customer Experience Summit VIC 2020CX27.05.2020AustraliaLink
Employee Experience Summit VIC 2020EX27.05.2020AustraliaLink
Patient Experience Asia SummitPX19-20.05.2020MalaysiaLink
CXPA DACH Customer Experience awards 2020CX29.05.2020GermanyLink
Adobe Summit 2020 EMEACX13-14.05.2020UKLink
EEA Salesforce Employee Experience EventEX07.05.2020UKLink
Employee Engagement SummitEX15.05.2020UKLink
Patient Centricity & EngagementPX19.05.2020UKLink
23rd Annual CSPN Customer & Employee Experience Conference 2020CX13-14.05.2020CanadaLink
Chief Experience Officer ExchangeCX17-19.05.2020USLink
Genesys XperienceCX18-21.05.2020USLink
ICMI Contact Center ExpoCX11-14.05.2020USLink
Nice inContact – Interactions 2020CX11-13.05.2020USLink
IBM think 2020CX04-07.05.2020USLink
Gainsight: Pulse Conference 2020CX12-14.05.2020USLink
Gartner Customer Experience & Technologies SummitCX16-17.06.2020AustraliaLink
Omnichannel Exec ForumCX16-17.06.2020SpainLink
Gartner Customer Experience & Technologies SummitCX8-9.06.2020UKLink
CX Marketing Summit 2020CX19.06.2020UKLink
GIC Financial Services Customer Experience ConferenceCX24.06.2020UKLink
7th Annual Customer Experience Show Middle EastCX17-18,06.2020UAELink
CCW – Customer Contact WeekCX22-26.06.2020USLink
Forrester CX 2020 North AmericaCX16-18.06.2020USLink
The Customer Service Summit WestCX08-09.06.2020USLink
Gartner Marketing Symposium XpoCX1-3.06.2020USLink
CX Talks Seattle: The Customer Experience SummitCX15-16.06.2020USLink
CX Network: CX Exchange TelecomsCX06-07.07.2020UKLink
Customer Engagement TransformationCX9.07.2020UKLink
CXFS Customer Experience for Financial ServicesCX21-23.07.2020USLink
HCI 2020 Employee Engagement ConferenceEX27-29.07.2020USLink
Culture SummitEX14-16.07.2020USLink
CEM Africa SummitCX05-06.08.2020South AfricaLink
Inbound 2020CX18-21.08.2020USLink
Forrester CX Singapore 2020 ForumCX2.09.2020SingaporeLink
Future Customer Experience, Sales & MarketingCX29.09.2020SwedenLink
Customer Service and Experience SummitCX16-17.09.2020UKLink
CX Talks Chicago: The Customer Experience SummitCX14-15.09.2020USLink
600 Minutes Sales, Marketing and CXCX28.10.2020FinlandLink
CCW: Customer Contact Week Europé 2020CX05-08.10.2020NetherlandsLink
600 Minutes Marketing and CXCX28.10.2020NetherlandsLink
CX Talks Atlanta: The Customer Experience SummitCX26-27.10.2020USLink
MarTechCX6-8.10.2020USLink
Customer Service RevolutionCX7-8.10.2020USLink
Forrester CX Europe 2020CX18-19.11.2020UKLink
Customer Engagement SummitCX09.11.2020UKLink
NGPX 2020PX02-04.12.2020USLink
Improving Patient Experience ConferencePXTBCAustraliaLink
CMS Wire’s DX SummitCXTBCUSLink

An expanded version of the list above is available in Google Sheets – easy to sort and filter or download to Excel. No signup required, simply click and copy!

Employee Customer Experience Events 2020 ConferencesClick to view in Google Sheets

I’m sure most readers are familiar with Google Sheets however, for those who aren’t it’s very simple to either make a copy to your own Google account &/or download for Excel. Here’s how;

How to make a copy or download Google Sheet
How to How to make a copy or download Google Sheet

As per image above, simply click File > Make a copy …. OR … File > Download [and choose your format].

If you find this event list useful, we greatly appreciate any Linkedin shares or Tweets!  😉