In today’s financial services, understanding customer and employee emotions isn’t just nice-to-have – it’s essential for building trust and meeting regulatory requirements like Consumer Duty. That’s why we’re excited to be attending the FTT Fintech Festival this November at The Brewery in London as part of the Invest NI delegation.
The Fintech Talents Festival is conference where AI transformation and customer experience are two areas that take centre stage. We’re keen to share how emotion-AI is revolutionising the way leading brands understand and respond to customer feedback.
In industries such as financial services, where trust is critical and taking customer feedback seriously is a regulatory requirement, the advantages of analysing emotional responses and gaining real actionable insights from feedback data is becoming a game-changer.🚀
We’re especially looking forward to connecting with the 1,000+ representatives from financial institutions who are faced with FCA Consumer Duty requirements. Our platforms’s ability to generate comprehensive insights for compliance reporting while simultaneously improving customer (and employee!) experience makes for great conversations.💬
The festival’s focus on practical innovation aligns perfectly with our mission and we’re particularly keen to discuss how financial institutions can leverage emotion analysis to build stronger, more trusting relationships with both customers and employees.
See you at The Brewery, 11-12th November, 2024!
We’ll be at the Invest Northern Ireland stand, chatting in the Connections Hub or hanging out at one of the many fantastic sessions taking place.
You might even find us throwing a few hoops or busting a some moves on the dancefloor! 💃🏀🕺
