In an era where digital transformation shapes every customer interaction, JPMorgan Chase’s Jessica Hartley stands at the intersection of innovation and human connection.
As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience.
With over two decades of experience in digital transformation, Jessica leads teams that put people at the heart of financial technology solutions. Her approach combines powerful data analytics with deep human insight, creating experiences that resonate with diverse customer needs while driving business innovation.
Beyond her role in shaping customer experiences, Jessica’s commitment to inclusivity extends throughout the organization. As Co-Chair of the Global Bi+ Council and Executive Sponsor for the DCE Inclusion Pillar, she champions workplace diversity and demonstrates how inclusive leadership catalyzes innovation.
In this exclusive Trust Builders episode, Jessica will share:
- Strategies for implementing human-centered design in financial services
- How inclusive design drives both customer satisfaction and business growth
- The role of UX research in creating transformative digital experiences
- Methods for building trust through thoughtful design and innovation
Join us for this compelling conversation with a leader who’s proving that inclusive design isn’t just about accessibility—it’s about creating better experiences for everyone.
Learn how your organization can harness these principles to build stronger connections, drive innovation, and create lasting impact across all stakeholder groups.
📅 Thursday 17th April @ 4pm UK time
👉 Linkedin Live (view the event)
Don’t miss this opportunity to gain insights from one of financial technology’s most innovative leaders. Register now for “Human Interest: Building Trust Through Inclusive Innovation & Design” with Jessica Hartley.
