HX Academy

Interview

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HX Academy Meets: Adrian Swinscoe Author of Punk CX

We sat down with Adrian Swinscoe who is a best-selling author, Forbes contributor and aspirant CX Punk to discuss his latest book: Punk CX. Adrian has been growing and helping develop customer-focused large and small businesses over 20 years. He has previously worked with Shell, FT and advised numerous businesses globally helping them engage with

101

Text Analytics

What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis is extremely...

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Lauren Harris
Interview

HX Academy Meets: Ben Whitter, Mr Employee Experience

The HX Academy is an educational hub created by Adoreboard to bring together human experience leaders and enthusiasts. Those...

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Lauren Harris
Report

United Airlines Report: How Human Experience Impacts the Bottom Line

We all remember the United Airlines “involuntary deboarding” scandal of 2017, where a video showing Dr David Dao being...

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Lauren Harris
Report

The Power of Emotions: EX Pensions and Responsible Investment for Generation DC

This report, co-authored with Franklin Templeton, focuses on employee experience (EX) in terms of pensions and responsible investment, however...

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Carley Morrow
Interview

HX Academy Meets: Annette Franz, CCXP Founder & CEO of CX Journey Inc.

This week we sat down with Annette Franz CCXP the founder and CEO of CX Journey Inc. She has...

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Lauren Harris
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Report

EX Measurement Best Practices (Forrester Report)

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

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Carley Morrow
101

Employee Experience

What is Employee Experience (EX)? Gartner defines employee experience as ‘the employee’s perceptions and related feelings caused by the...

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Lauren Harris
Video

Tips for Improving CX with Alex Genov at Zappos [Video]

We welcomed Head of Customer Research at Zappos, Alex Genov to launch The Adoreboard CX Academy (now the HX...

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Lauren Harris
Interview

HX Academy Meets: Nick Lynn, Author of “Employee Experience (EX) Leadership”

This week we sat down with Nick Lynn PhD who is the Senior Director at Willis Towers Watson and...

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Lauren Harris
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