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HX Academy

Interview

Featured post

HX Academy Meets: Adrian Swinscoe Author of Punk CX

We sat down with Adrian Swinscoe who is a best-selling author, Forbes contributor and aspirant CX Punk to discuss his latest book: Punk CX. Adrian has been growing and helping develop customer-focused large and small businesses over 20 years. He has previously worked with Shell, FT and advised numerous businesses globally helping them engage with

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Text Analytics

What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis is extremely...

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Lauren Harris
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Report

EX Measurement Best Practices (Forrester Report)

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

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Scott Reis
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Human Experience (HX)

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

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Scott Reis
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Net Promoter Score

What is NPS? NPS is a metric which measures customer experience and satisfaction. It works on an 11 point...

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Lauren Harris