HX Academy

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The Power of Emotions: EX Pensions and Responsible Investment for Generation DC

This report, co-authored with Franklin Templeton, focuses on employee experience (EX) in terms of pensions and responsible investment, however it also provides a broader framework for assessing EX and discovering what really matters in terms of sustainable engagement. Who would have thought pensions could be a cool differentiator in employee engagement? The report, ‘The Power

Interview

HX Academy Meets: Ben Whitter, Mr Employee Experience

The HX Academy is an educational hub created by Adoreboard to bring together human experience leaders and enthusiasts. Those...

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Lauren Harris
Report

United Airlines Report: How Human Experience Impacts the Bottom Line

We all remember the United Airlines “involuntary deboarding” scandal of 2017, where a video showing Dr David Dao being...

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Lauren Harris
Interview

HX Academy Meets: Annette Franz, CCXP Founder & CEO of CX Journey Inc.

This week we sat down with Annette Franz CCXP the founder and CEO of CX Journey Inc. She has...

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Lauren Harris
101
Report

EX Measurement Best Practices (Forrester Report)

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

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Carley Morrow
101

Employee Experience

What is Employee Experience (EX)? Gartner defines employee experience as ‘the employee’s perceptions and related feelings caused by the...

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Lauren Harris
Video

Tips for Improving CX with Alex Genov at Zappos [Video]

We welcomed Head of Customer Research at Zappos, Alex Genov to launch The Adoreboard CX Academy (now the HX...

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Lauren Harris
Interview

HX Academy Meets: Nick Lynn, Author of “Employee Experience (EX) Leadership”

This week we sat down with Nick Lynn PhD who is the Senior Director at Willis Towers Watson and...

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Lauren Harris
101

Design Thinking

What is Design Thinking for Human Experience (HX)? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as...

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Lauren Harris
101

Human Experience (HX)

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

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Carley Morrow
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