HX Academy

Interview

HX Academy Meets: Nick Lynn, Author of “Employee Experience (EX) Leadership”

This week we sat down with Nick Lynn PhD who is the Senior Director at Willis Towers Watson and...

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Lauren Harris
101

EX Measurement Best Practices (Forrester Report)

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

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Carley Morrow
Interview

HX Academy Meets: Ben Whitter, Mr Employee Experience

The HX Academy is an educational hub created by Adoreboard to bring together human experience leaders and enthusiasts. Those...

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Lauren Harris
101

Design Thinking

What is Design Thinking for Human Experience (HX)? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as...

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Lauren Harris
Video

Tips for Improving CX with Alex Genov at Zappos [Video]

We welcomed Head of Customer Research at Zappos, Alex Genov to launch The Adoreboard CX Academy (now the HX...

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Lauren Harris
101

Human Experience (HX)

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

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Carley Morrow
News

It’s a Human Thing: CX becomes HX

During the launch of the CX Academy in December there were several amazing takeaways. But this one, from Zappos...

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Carley Morrow
News

The Launch of the CX Academy

This month brings the official launch of the Adoreboard CX (now HX) Academy. The academy is being officially launched...

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Lauren Harris
ebook

Combining NPS with Emotion Analysis

Academic studies suggest that Net Promoter Score isn’t the best predictor of growth. In fact, companies must go beyond...

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Lauren Harris
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