The Retail Customer Experience (CX) Series powered by Adoreboard


We are excited to announce our upcoming webinar feature: The Adoreboard Retail CX Series. Our CEO Chris Johnston will sit down with a new guest each month to discuss the changing face of customer experience. The series will examine the role of changing consumer preferences in the age of Amazon and how retailers can differentiate and win through customer experience.

In the first webinar in this series we ask, if retailers can reinvent themselves for audiences such as Millennials by blending traditional customer experience with world class digital experiences?

Date: Tues 26th June 2018
Time: 2pm BST
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Adoreboard in collaboration with OnePulse will explore this through its Millennial CX Index through a specially commissioned research asking young people their views and explore their emotional reactions to physical and digital retail experiences.

Guest speaker Erica Kurowski – Audience and Data Strategy Director at OnePulse, an innovative opinion platform that provides answers to questions in minutes through mini surveys delivered to the OnePulse native app community.

Erica will be joined Chris Johnston, CEO of Adoreboard who will examine how emotional expectations to retail experiences have changed and what retailers can do about it.

This webinar features:

  • Four ways Millennials are shaping retail customer experience
  • Key Takeaways from the Millennial CX Index
  • Three Decision Ready Insights to improve the retail customer journey to win through customer experience.
  • Unveiling of the Top 10 fashion retailers for CX according to Millennials

About Guest Speaker: Erica Kurowski – Audience and Data Strategy Director at OnePulse

As Audience and Data Strategy Director at OnePulse, Erica ensures the OnePulse community meets the needs of clients, as well as expanding and developing the power and use of OnePulse data. With a background in engineering, she spent her first few years at a large, global digital agency performing a strategy and analytics role. Working with both blue chip and emerging tech clients, she helped them to understand and use data effectively to improve customer interactions and return on marketing investment.

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