Zappos Customer centricity

Key to Customer Centricity: Takeaways from Alex Genov’s Zappos Keynote

Last week marked the launch of the Adoreboard CX Academy at a special keynote and masterclass event with special guest Alex Genov from Zappos. Alex is head of customer research at Zappos, a US-based¬†online shoe and clothing retailer who thrive in the world of customer experience so much so they hit over $2 billion in […]