In recent years, the retail industry has experienced a significant shake-up. With the emergence of big-brand online retailers, brick-and-mortar shops are in stiff competition with these digital giants. We recently hosted a webinar with Intermarketing Agency’s Director of CRM and Data, Gianfranco Cuzziol, wherein we discussed customer experience in the age of Amazon. If you happened […]
Ethical Fashion: An Opportunity for Fashion Retailers to Reshape the Customer Experience
Polluted rivers, smog filled skies, decimated forests; If there was ever a time where we need a strong focus on sustainability, it’s now. Thankfully, across the world vast numbers of consumers are starting to take action by changing their lifestyles and buying habits, and a number of brands are following suit. So, who’s leading the […]
The Retail Customer Experience (CX) Series powered by Adoreboard
We are excited to announce our upcoming webinar feature: The Adoreboard Retail CX Series. Our CEO Chris Johnston will sit down with a new guest each month to discuss the changing face of customer experience. The series will examine the role of changing consumer preferences in the age of Amazon and how retailers can differentiate […]
CX Industry Insight: Parmita Ghosh, AnalogFolk
Parmita Ghosh, is the Data Strategy Director in global creative agency AnalogFolk. We sat down with Parmita to discuss her experience when working with Adoreboard and how it ties into AnalogFolk’s data driven approach. Watch the full interview here: What is your role at AnalogFolk? My role is to help solve our clients’ […]
CX Focus: Top 5 UK Coffee Chains
“May your Monday be short and your coffee strong” is a quote we can all relate to. Few of us can deny having nipped into our favourite coffee store for a quick caffeine fix, so it’s not surprising that the amount of coffee consumed worldwide every day comes in at a staggering 2.25 billion cups. […]