Join us for a CX dive deep with Caroline Winwood, a transformative leader who has orchestrated strategies across global organisations, including two decades of experience spanning Dyson and PepsiCo.
Caroline shares her unique perspective on how leadership decisions create ripple effects throughout customer experience transformations. Drawing from her extensive experience in managing global transformation programs, Caroline unravels the relationship between organisational change, employee experience and customer satisfaction.
We’ll explore how seemingly small leadership decisions can cascade into significant customer experience improvements, offering practical insights into:
- Building customer-centric transformation strategies that drive commercial success
- Navigating the delicate balance between cost efficiency and customer excellence
- Creating empowered teams that deliver exceptional customer experiences
- The importance of employee experience in driving CX metrics such as NPS, CSAT
- Transforming legacy systems and processes without disrupting customer service
Whether you’re a CX (or EX!) leader steering transformation initiatives or an executive looking to enhance your organisation’s customer experience, Caroline’s practical frameworks and real-world examples will provide actionable insights for creating positive change.
Join us and learn how to create positive ripple effects that transform customer relationships.
- Thursday 12 December 2024
- 6am PST | 9am EST | 2pm GMT
- Linkedin Live (RSVP here)
See you there! 🙌
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Trust Builders – the podcast for CX & EX Professionals
IDEAS | ACTIONS | OUTCOMES
Hosted by;
Chris Johnston (Founder and CEO, Adoreboard) and Alex Genov (CX research leader, author & keynote speaker)
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CLICK HERE TO JOIN THE LINKEDIN EVENT
