Meet Fabiola Corvera-Stimeling, a trailblazer in digital transformation and customer experience leader with over two decades of success spanning roles in financial services and healthcare alongside manufacturing, professional sports teams, and not-for-profit organisations.
As a master of human-centric, emotion and trust-based strategies, Fabiola orchestrates customer and employee-focused digital transformations that propel growth and satisfaction for all involved. Her secret? Weaving together people, processes, and platforms into sustainable success.
Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual. Her broad professional expertise, combined with her doctoral research in service innovation and her bestselling book, “Voiceless Customer: Why Customers Leave,” cements Fabiola’s status as a thought leader in CX.
Named among the top 100 Hispanic tech professionals in 2024, this sought-after leader isn’t just transforming businesses—she’s also investing her time in shaping the future by mentoring tomorrow’s leaders.
Whatever your sector, prepare to be inspired in this episode of Trust Builders by Fabiola’s unique blend of expertise, innovation, and passion for human-centred solutions as she shares with us her ideas, actions and outcomes around building trust.
Listen to the recording:
Wednesday 31st July 2024
8am PST | 11am EST | 4pm
Linkedin Live (click here)
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🚀 Trust Builders – the podcast for CX & EX Professionals
IDEAS | ACTIONS | OUTCOMES
Your hosts, Chris Johnston and Alex Genov.
And of course… We’ll be looking to uncover ideas, actions and outcomes for building trust in your organisation. 💟
Don’t miss out! Register today (Linkedin Live)👇
https://www.linkedin.com/events/7219352428565921793/
#cx #customerexperience #nps #voiceofthecustomer #humanexperience #HX #employeeexperience #customerengagement #customerinsights #financialservices #insurance
