💟 Transforming Patient Experience: Join Anita Hodge, National Manager of Patient Reported Experience and Outcomes @ Healthscope as she shares over 20 years of powerful insights into crafting unforgettable human experiences and dramatically improving patient outcomes on Trust Builders podcast.
Behind every number, there’s a person!
👀Prepare to be captivated as Anita pulls back the curtain on wisdom and insights gained from more than two decades of hands-on healthcare.
💕Her journey takes you from the front lines of clinical nursing as an angiography specialist to leadership roles in risk, quality and patient experience.
You’ll learn how Anita and the Healthscope team have combined technology with human psychology and emotion to take their patient experience to the next level, leading to a 25% improvement in NPS and a 65% increase in patient trust.🚀
Most importantly, learn how you can apply these principles and learnings to your own practice, be that patient, customer, employee or student experience.
Because at our core, we’re all beautifully, imperfectly human!
Register now and join the hashtag#Trust Builders movement! (recording now available)👇
See you there!
Your hosts, Chris Johnston and Alex Genov
19th August 2024
3pm PST | 6pm EST | 11pm BST
🇦🇺 20th Aug, 8am Sydney / AEST 🇦🇺
Linkedin Live (click here)
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🚀 Trust Builders – the podcast for CX & EX Professionals
IDEAS | ACTIONS | OUTCOMES
Your hosts, Chris Johnston and Alex Genov.
And of course… We’ll be looking to uncover ideas, actions and outcomes for building trust in your organisation. 💟
Don’t miss out! Register today (Linkedin Live)👇
https://www.linkedin.com/events/transformingpatientexperience-b7225190787221737472/about (no email required)
