Open ended questions are great for achieving a better understanding of your employees or customers. It provides rich narratives that reflect experiences and often provides the ‘golden nuggets’ within data that insights pros often refer to. In doing so you shift your focus from a category driven approach whereby the parameters of the question are […]
Welcome to week 2 of our blog series catered to Customer Experience (CX) leaders. We understand the value of your time, yet recognise your desire to stay informed about the latest CX developments. Presenting – The CX Roundup. On a weekly basis (approximately), we condense the news into a concise summary just for you. Our […]
Welcome to week 2 of our blog series catered to HR and leaders in employee experience (EX). We understand the value of your time, yet recognise your desire to stay informed about the latest EX developments. Presenting – The EX Roundup. On a weekly basis (approximately), we condense the news into a concise summary just […]
We recently published our landmark report – ‘The State of CX in Housing Associations 2023’ The report analysed 24,600 Trustpilot reviews across housing associations and found critical issues in tenant experience. Our data scientists found that focusing on improving tenant-management interaction, lack of maintenance and repair processes, could increase tenant satisfaction by 17%. You can […]
Introducing the CX Roundup: Your essential source for customer experience insights As a busy customer experience (CX) professional, we understand that your time is valuable, yet you still want to stay up to date with the latest CX news. That’s where the CX Roundup comes in. Each week (approximately), we compile a concise summary of […]
