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Neuroplasticity, Human Experience and Wonder in the Workplace: A Roundtable Breakfast with Monica Parker
We had the pleasure of hosting Wall Street Journal best selling author & future of work expert Monica Parker for a roundtable breakfast in Belfast with a small group of
Qualtrics X4 Key Takeaways: Be Inspired, Learn & Connect
Touch down Salt Lake City for Qualtrics X4! If you’ve never been to X4 the closest parallel I could give you is South by Southwest (SXSW) purely from the sheer
The Importance of Trust and How to Measure Value at Risk With Bruce Temkin
Often referred to as the “Godfather of Customer Experience”, Bruce Temkin led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester
Adoreboard’s AI-Powered Predictive Insights Enhances Employee Experience for Workvivo
Workvivo, a Zoom company, is enabling world-leading brands to quantify employee trust and improve retention by using Artificial Intelligence through predictive insights platform Adoreboard, it was announced today. PRESS RELEASE
Trust Builders podcast for CX & EX profs — launch with Alex Genov, Zappos
Trust Builders is here to do something about it. 🚀 In this new podcast series, Chris Johnston and Alex Genov explore the concept of trust with esteemed CX and EX
Resident Experience: We Talk CX With the UK’s Largest Housing Association, Clarion
Clarion are the UK’s largest housing association and provide homes for more than 350,000 residents across the country. Their mission is to improve the customer experience (CX) of people connecting
How to Improve Patient Experience NPS: Insights from Healthscope
Healthscope has over 5,400 beds and more than 18,000 employees across Australia. National Patient Experience Manager, Jeffrey Woods joins us to share PX insights.
7 Tips for Driving More Insight from Open Ended Questions
Open ended questions are great for achieving a better understanding of your employees or customers. It provides rich narratives that reflect experiences and often provides the ‘golden nuggets’ within data
Behave Bring Behavioural Science To The Biggest Brands [TikTok, KFC]
Behavioural Consultancy firm Behave stand proudly at the forefront of behavioural science in commerce. They help their clients achieve sustainable growth by teaching them to truly understand their customers as
Employee Experience, Coffee Culture and the Findings of John Gusiff
We sat down with CX and EX leader John Gusiff to discuss his recent research project that benchmarked six retail coffee brands employee experience against the concept of The Irresistible
Adoreboard Report Exposes Reasons for Tenant Dissatisfaction in Housing Associations
Adoreboard analysed 24,600 customer reviews across 49 housing associations to find that ‘tenant-management interaction’ is holding back tenant satisfaction by 8%. The recently released report covers a period between September
Adoreboard Investigates Skyrocketing Rates of Customer Churn in the US Insurance Industry
US consumers are more likely to switch insurance brands due to poor customer experience than traditional factors such as price, according to new research from Adoreboard on the 59 largest
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