The CXPA host some of the best quality educational events online. For this event Chris Johnston (CEO, Adoreboard) discusses how you can get more ROI and business impact from your CX feedback.
Hosted by CXPA Rochester Network, join us to discover how to unlock the hidden value in your open-text feedback and reviews to improve NPS and demonstrate real business impact. Through practical case studies and frameworks, learn how leading organisations are moving beyond traditional, sentiment-based analysis to drive measurable business outcomes using Emotion AI.
We’ll explore best practices for collecting meaningful feedback and demonstrate how AI can analyse thousands of responses in seconds to reveal and prioritise emotional drivers behind consumer behaviour and prioritise action by $$$ dollar value at risk.
From social media to surveys, learn how to quickly connect customer emotions to unbiased, strategic and prioritised actions that boost satisfaction and deliver quantifiable ROI.
Key Takeaways:
- Listen, Distill, Act: a practical framework for unstructured feedback impact.
- Best practices for designing and collecting effective open-text data.
- Methods to generate prioritized actions with clear ROI potential in minutes.
- How to maintain data integrity, accuracy and confidence in your insights.
- Real-world examples of organizations improving NPS through emotion-driven prioritization.
Click here to join us for this special event.
Click above or visit: https://adoreboard.com/webinar/register/
See you there!
