Podcasts

Audio delights for CX & EX professionals

Trust Builders: ✈️ Upgrade Your CX: Crafting First Class Customer Journeys w/ Bill Tierney

Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the “end-to-end” physical and digital CX at Southwest. He’s been with the company for nearly 13 years

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Trust Builders: Designing Great End Experiences: Lessons for CX, EX & UX Pros with Joe Macleod

This episode we explore “endineering”— strategy and design for the most overlooked human experience, aka “offboarding” and how it impacts trust and loyalty. Joe Macleod is a TEDx speaker, leader

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Trust Builders with OX, Belfast’s Alain Kerloc’h: Gourmet CX & EX: Secrets from a Michelin-Starred Restaurateur

Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of

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Trust Builders with Healthscope’s Anita Hodge: Transforming Patient Experience: Behind Every Number Is a Person

As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.

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Trust Builders with Fabiola: The Heart of CX: Human-Centric Strategies for Transformative Customer Experiences

Bestselling author, Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual.

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Trust Builders with Monica Parker: How to Ace Employee Engagement & Productivity

Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast.

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Trust Builders with Donald Chesnut: Overlooked & Underused Secrets of CX

Having been CXO for some of the world’s leading brands, Donald joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and

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Trust Builders with Ogilvy legend, Rory Sutherland: The Science of Trust

Join us as we embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years

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Trust Builders with April Obersteller: Inspiring Customer & Employee Joy

From wedding planner to sales manager and Customer Experience at YETI to Vice President of Global Experience: Employee Experience + Customer Experience at woom bikes, April is now MD…

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Trust Builders – podcast with Bruce Temkin, Part 2: Humanity @ Scale

In part 2, Bruce Temkin shares his plans post-Qualtrics, his newest venture, Humanity @ Scale, his vision for the years ahead and leaving a legacy.

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Trust Builders – podcast with Bruce Temkin, Qualtrics XM Institute

Bruce led the Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA).

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Trust Builders podcast for CX & EX profs — launch with Alex Genov, Zappos

Trust Builders launch with co-host, Alex Genov, Head of Customer Research and Marketing Insights at Zappos, prev TurboTax (Intuit), State Farm Insurance, and the Active Network, 25yrs experience and a

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