In this special episode we’re joined by Qualtircs’ Head of Experience Community – Leaders Network, James Scutt, a pioneer in experience management and a staunch advocate of ethical AI. Chris and James explore how organizations can shift from using AI merely as a functional tool to leveraging it as a driver for building trust, engagement, […]
In an era where customer acquisition costs continue to rise, retaining existing customers has never been more crucial for sustainable business growth. We’re thrilled to announce our upcoming Trust Builders podcast episode featuring Bobby Brown, Chief Customer Officer at Nextlane and former executive at industry giants Bird and Twilio. Why Customer Retention Matters Now More […]
Join Us for an Exclusive Trust Builders Conversation with Katy Boughton who looks after customer insights at Aspen One, the luxury adventure hospitality brand and ski resort š§āāļøā·ļøš”. In the realm of premium hospitality and luxury experiences, metrics and measurements often fail to capture the magic that transforms a satisfied customer into a devoted advocate. […]
In an era where digital transformation shapes every customer interaction, JPMorgan Chaseās Jessica Hartley stands at the intersection of innovation and human connection. As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience. With over two […]
Touch down Salt Lake City for Qualtrics X4! If youāve never been to the Qualtrics X4 Summit the closest parallel I could give you is South by Southwest (SXSW) purely from the sheer number of people attending & the sense that everyone is there to ābe inspiredā, ālearn moreā and ābe more connectedā. And depending […]
Workvivo, a Zoom company, is enabling world-leading brands to quantify employee trust and improve retention by using Artificial Intelligence through predictive insights platform Adoreboard, it was announced today. PRESS RELEASE – Belfast, Northern Ireland,Ā Feb. 29, 2024. Adoreboard, a Gartner Cool Vendor, will supportĀ Workvivo’s existing listening and insights capabilitiesĀ to deliver actionable insights by measuring levels of […]
Open ended questions are great for achieving a better understanding of your employees or customers. It provides rich narratives that reflect experiences and often provides the āgolden nuggetsā within data that insights pros often refer to. In doing so you shift your focus from a category driven approach whereby the parameters of the question are […]
Do you believe that trust is key to customer and employee experience?Ā The Fortune 500 are considered some of the most trustworthy (and successful) companies in the world. So how did they build that trust? Our data scientists have analysed all of their Glassdoor reviews to find out. In this webinar (linked below) weāll share an […]
So youāve fallen into the old trap of collecting lots of survey data because you were told thatās what everyone does and now youāre not sure what to do with it. Donāt worry, youāre not the first and you certainly wonāt be the last. All too often we approach customer feedback with open-ended questions which […]
