When Qualtrics X4 arrived in town, team Adoreboard homed in on London from all directions. Literally. Belfast, Dublin and Barcelona landed in London for what was to be an epic event in every way possible. Jam-packed with everything Experience Management, our day was filled with inspirational keynotes, fascinating tech and lots of in-person human experience. […]
Healthscope has over 5,400 beds and more than 18,000 employees across Australia. National Patient Experience Manager, Jeffrey Woods joins us to share PX insights.
Behavioural Consultancy firm Behave stand proudly at the forefront of behavioural science in commerce. They help their clients achieve sustainable growth by teaching them to truly understand their customers as people and have helped some of the biggest brands in the world grow even larger. No brand is too big to ignore the behaviour of […]
What does Maratha Stewart, YouTuber sensation Mark Rober and Delta Airlines CEO Ed Bastian have in common? They all profoundly understand the notion of “Full Emotional Connection” Full Emotional Connection: the phrase coined by Ryan Smyth chairman of Qualtrics at the opening of Qualtrics X4, the annual customer and experience extravaganza, hosted in Salt Lake […]
Human Experience is the complete experience a person has with a brand or service both digitally and physically. It represents the collective experiences that a person feels when dealing with any organisation, be that as a customer, an employee, a patient or a citizen. Human Experience is driven by human centricity, the idea that people […]
Leading Human Experience (HX) insight platform Adoreboard has announced an integration with Qualtrics, empowering employee and customer experience professionals with automatic Decision Ready Insights from next-generation text analytics software Emotics. The solution enables organisations using the Qualtrics XM Platform™ to upgrade their analytics from sentiment to advanced Emotion AI to understand the drivers of emotional […]
Mind the Gap: Did you know that 80% of CEOs think they provide exceptional customer experience? BUT only 8% of customers when asked the same question say they have received exceptional customer experience.This ‘Experience Gap’ as Qualtrics founder Ryan Smith aptly phrased is more than just a misalignment between what the brand says it […]
When it comes to makeup, we often base quality on price. The cost of a product can have a big impact on the customer’s perception of the brand, the value of a product and, in turn, a brand’s reputability. As much as makeup users and enthusiasts may strive for costly, high-end brands, pricey products can […]
Customer experience (CX) is the new battleground for brands. With a growing number of brands and businesses currently on the market, customers now have the power of choice and their choice tends to be made on the basis of the experiences on offer. So how can this information help us? Well, realising the power that […]
