In an era where digital transformation shapes every customer interaction, JPMorgan Chase’s Jessica Hartley stands at the intersection of innovation and human connection. As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience. With over two […]
Trust is the foundation of a thriving workplace, and few leaders bring this to life more profoundly than Kathakali Majumdar. With over 14 years of experience in HR, Kathakali has worked across diverse industries, including manufacturing, fintech, and IT, balancing the complexities of business needs with her passion for empowering people. Currently leading Employee Listening […]
Adoreboard’s guide to the X4 Qualtrics events 2025! X4 takes place March 18-20 in Salt Lake City (plus other cities throughout the year) and is always the epicentre of experience management innovation, bringing together leaders from all over the world who are reshaping how organisations connect with their most important stakeholders. Having attended X4 all […]
As we enter the second half of 2024 there are lots of great Customer Experience (CX) and Employee Experience (EX) summits and conferences to attennd. Yes, Qualtrics X4, and many of the Forrester and Gartner events took place during the first half of the year however, you’d be surprised the number of events there are […]
We had the pleasure of hosting Wall Street Journal best selling author & future of work expert Monica Parker for a roundtable breakfast in Belfast with a small group of HR leaders. An in-person, real life event hosted by our very own Chris Johnston and Aislin Cathcart. Over a light breakfast, Monica shared her radical […]
Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]
Touch down Salt Lake City for Qualtrics X4! If you’ve never been to the Qualtrics X4 Summit the closest parallel I could give you is South by Southwest (SXSW) purely from the sheer number of people attending & the sense that everyone is there to ‘be inspired’, ‘learn more’ and ‘be more connected’. And depending […]
Workvivo, a Zoom company, is enabling world-leading brands to quantify employee trust and improve retention by using Artificial Intelligence through predictive insights platform Adoreboard, it was announced today. PRESS RELEASE – Belfast, Northern Ireland, Feb. 29, 2024. Adoreboard, a Gartner Cool Vendor, will support Workvivo’s existing listening and insights capabilities to deliver actionable insights by measuring levels of […]
We sat down with CX and EX leader John Gusiff to discuss his recent research project that benchmarked six retail coffee brands employee experience against the concept of The Irresistible Organization. John Gusiff founded Customer Centric Solutions LLC in 2002 and is a CX strategy and experience design leader. A renowned expert in the roles of […]
