Trust Builders with Monica Parker: How to Ace Employee Engagement & Productivity 

Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]

Trust Builders with Donald Chesnut: Overlooked & Underused Secrets of CX

Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient. Donald’s experience spans more than 25 years of CX, EX and UX. Working at places like American Express, Razorfish, American Express, and […]

Trust Builders with Ogilvy legend, Rory Sutherland: The Science of Trust

Join us as we embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years at Ogilvy, Rory is an industry icon who brings unparalleled expertise in consumer psychology and advertising and how to build trust in the digital age. […]

Trust Builders with April Obersteller: Inspiring Customer & Employee Joy

“I am obsessed with the customer and employee experience and believe you will see positive business results by investing in people and their full journey.” —April Obersteller, SHRM-CP Presenting episode 3 of Trust Builders, the podcast for CX and EX professionals! Join us as we welcome April Obersteller, SHRM-CP, Managing Director at woom North America […]

Trust Builders – podcast with Bruce Temkin, Part 2: Humanity @ Scale

Watch / listen now on Youtube. ⭐ Listen to Part 2 of the Trust Builders podcast with Bruce Temkin talking Humanity@Scale 🚀 “Trust is an incredibly valuable asset that organisations don’t yet recognize the value of enough..” – Bruce Temkin In part 2, discover Bruce‘s epiphany moment 🤔⚡️ that inspired his latest endeavour, Humanity@Scale, and gain #insights into his vision for […]

Trust Builders – podcast with Bruce Temkin, Qualtrics XM Institute

Watch / listen now on Youtube. Featuring Godfather of Customer Experience, Bruce Tempkin. rust Builders, the podcast for CX and EX professionals, kicks off episode 2 in style. Join us as we welcome Bruce Temkin, Former Global Head of Qualtrics XM Institute, to unravel the intricate dynamics of consumer trust. We’ll explore the XM Institute’s […]

What is Human Experience (HX) and Why Should You Care?

Human Experience is the complete experience a person has with a brand or service both digitally and physically. It represents the collective experiences that a person feels when dealing with any organisation, be that as a customer, an employee, a patient or a citizen. Human Experience is driven by human centricity, the idea that people […]

Measuring the Hidden Drivers of Customer Journeys with AI: Key Takeaways for CX Pros

If you’re not already familiar with an electrocardiogram or ECG, they’re small adhesive-backed electrodes placed on your chest to record the electrical activity in your heart and identify the root cause of any issues. It’s a standard test used to detect heart problems by producing information on the heart’s activity as visible wavy lines called […]

HX Roundup June 2019 — The Latest in CX, EX and Human Experience

Welcome to the first edition of our HX Roundup where we’ll be delivering you the cream of the past month or so in experience-related articles and reports from across the globe. From big brands to small independents you’ll find a curated list of human experience content right here (or sign up to have it delivered […]