In an era where digital transformation shapes every customer interaction, JPMorgan Chase’s Jessica Hartley stands at the intersection of innovation and human connection. As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience. With over two […]
Trust is the foundation of a thriving workplace, and few leaders bring this to life more profoundly than Kathakali Majumdar. With over 14 years of experience in HR, Kathakali has worked across diverse industries, including manufacturing, fintech, and IT, balancing the complexities of business needs with her passion for empowering people. Currently leading Employee Listening […]
As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
Bestselling author, Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual.
Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]
Having been CXO for some of the world’s leading brands, Donald joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient.
Join us as we embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years at Ogilvy, Rory is an industry icon who brings unparalleled expertise in consumer psychology and advertising and how to build trust in the digital age. […]
From wedding planner to sales manager and Customer Experience at YETI to Vice President of Global Experience: Employee Experience + Customer Experience at woom bikes, April is now MD…
In part 2, Bruce Temkin shares his plans post-Qualtrics, his newest venture, Humanity @ Scale, his vision for the years ahead and leaving a legacy.
