Meet Fabiola Corvera-Stimeling, a trailblazer in digital transformation and customer experience leader with over two decades of success spanning roles in financial services and healthcare alongside manufacturing, professional sports teams, and not-for-profit organisations. As a master of human-centric, emotion and trust-based strategies, Fabiola orchestrates customer and employee-focused digital transformations that propel growth and satisfaction for […]
Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]
Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient. Donald’s experience spans more than 25 years of CX, EX and UX. Working at places like American Express, Razorfish, American Express, and […]
Join us as we embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years at Ogilvy, Rory is an industry icon who brings unparalleled expertise in consumer psychology and advertising and how to build trust in the digital age. […]
“I am obsessed with the customer and employee experience and believe you will see positive business results by investing in people and their full journey.” —April Obersteller, SHRM-CP Presenting episode 3 of Trust Builders, the podcast for CX and EX professionals! Join us as we welcome April Obersteller, SHRM-CP, Managing Director at woom North America […]
Watch / listen now on Youtube. ⭐ Listen to Part 2 of the Trust Builders podcast with Bruce Temkin talking Humanity@Scale 🚀 “Trust is an incredibly valuable asset that organisations don’t yet recognize the value of enough..” – Bruce Temkin In part 2, discover Bruce‘s epiphany moment 🤔⚡️ that inspired his latest endeavour, Humanity@Scale, and gain #insights into his vision for […]
Watch / listen now on Youtube. Featuring Godfather of Customer Experience, Bruce Tempkin. rust Builders, the podcast for CX and EX professionals, kicks off episode 2 in style. Join us as we welcome Bruce Temkin, Former Global Head of Qualtrics XM Institute, to unravel the intricate dynamics of consumer trust. Levels of consumer trust are […]
Human Experience is the complete experience a person has with a brand or service both digitally and physically. It represents the collective experiences that a person feels when dealing with any organisation, be that as a customer, an employee, a patient or a citizen. Human Experience is driven by human centricity, the idea that people […]
If you’re not already familiar with an electrocardiogram or ECG, they’re small adhesive-backed electrodes placed on your chest to record the electrical activity in your heart and identify the root cause of any issues. It’s a standard test used to detect heart problems by producing information on the heart’s activity as visible wavy lines called […]
