The importance of Trust and how to measure value at risk with Bruce Temkin

Often referred to as the “Godfather of Customer Experience”, Bruce Temkin led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA). During a Trust Builders podcast episode with Chris Johnston and Alex Genov he shared his many years […]

Qualtrics Experience London 2022

A Day at Qualtrics’ Experience London 2022

We’re living in uncertain times where we are forced to focus on the here and now rather than looking towards the long term. From a global pandemic, to adjusting to new ways of working, to an economic crisis – companies are having to work harder now than ever before to create unforgettable experiences for both […]

Qualtrics Partnership

Adoreboard adds Emotion AI to the Qualtrics XM Marketplace

Leading Human Experience (HX) insight platform Adoreboard has announced an integration with Qualtrics, empowering employee and customer experience professionals with automatic Decision Ready Insights from next-generation text analytics software Emotics. The solution enables organisations using the Qualtrics XM Platform™ to upgrade their analytics from sentiment to advanced Emotion AI to understand the drivers of emotional […]

disney

3 Key Takeaways from Qualtrics Europe 2019

  Mind the Gap: Did you know that 80% of CEOs think they provide exceptional customer experience? BUT only 8% of customers when asked the same question say they have received exceptional customer experience.This ‘Experience Gap’ as Qualtrics founder Ryan Smith aptly phrased is more than just a misalignment between what the brand says it […]