When Qualtrics X4 arrived in town, team Adoreboard homed in on London from all directions. Literally. Belfast, Dublin and Barcelona landed in London for what was to be an epic event in every way possible. Jam-packed with everything Experience Management, our day was filled with inspirational keynotes, fascinating tech and lots of in-person human experience. […]
Often referred to as the “Godfather of Customer Experience”, Bruce Temkin led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA). During a Trust Builders podcast episode with Chris Johnston and Alex Genov he shared his many years […]
We’re living in uncertain times where we are forced to focus on the here and now rather than looking towards the long term. From a global pandemic, to adjusting to new ways of working, to an economic crisis – companies are having to work harder now than ever before to create unforgettable experiences for both […]
Leading Human Experience (HX) insight platform Adoreboard has announced an integration with Qualtrics, empowering employee and customer experience professionals with automatic Decision Ready Insights from next-generation text analytics software Emotics. The solution enables organisations using the Qualtrics XM Platform™ to upgrade their analytics from sentiment to advanced Emotion AI to understand the drivers of emotional […]
Mind the Gap: Did you know that 80% of CEOs think they provide exceptional customer experience? BUT only 8% of customers when asked the same question say they have received exceptional customer experience.This ‘Experience Gap’ as Qualtrics founder Ryan Smith aptly phrased is more than just a misalignment between what the brand says it […]
