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Featuring Godfather of Customer Experience, Bruce Tempkin. rust Builders, the podcast for CX and EX professionals, kicks off episode 2 in style.
Join us as we welcome Bruce Temkin, former Global Head of Qualtrics XM Institute, to unravel the intricate dynamics of consumer trust.
Levels of consumer trust are at an all-time low. Discover how you can use that to your advantage.Join industry leader and Godfather of Customer Experience, Bruce Temkin in a compelling discussion on trust, innovation, and human experience.
Bruce Temkin, aka The Godfather of Customer Experience, led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA).
The man on a mission is now researching and envisioning how to achieve a vision of “Humanity@Scale”. As you can imagine, we’re VERY excited to have him as our first official guest!
During this episode, we will unravel the intricate dynamics of consumer trust, why Qualtrics has named 2024 as “The Year of Trust” and Bruce’s vision for Humanity@Scale.
We’ll explore the XM Institute’s proclamation of 2024 as “The Year of Trust”, and get to the bottom of the misconceptions about trust and its implications for crafting effective CX strategy.
You’ll also find out how the world’s leading companies have harnessed the power of trust to build unwavering loyalty and catapult their brands to the forefront of their respective industries.
Don’t miss out on this discussion that could redefine the way you approach customer engagement.
First aired:
* Tuesday, March 28th 2024
* 8am PDT | 11am EST | 4pm UTC
* Linkedin Live
With your hosts, Chris Johnston, Founder and CEO of Adoreboard and Alex Genov, Head of Customer Research and Marketing Insights at Zappos.
Finished listening to Part 1?
Here is Part 2: Trust Builders: Bruce Temkin pt2 – Humanity @ Scale
Head on over and enjoy! 🙌
#cx #customerexperience #nps #voiceofthecustomer #employeeexperience #brandcommunications #customerengagement #customerinsights #Trust
