“I am obsessed with the customer and employee experience and believe you will see positive business results by investing in people and their full journey.”
—April Obersteller, SHRM-CP
Presenting episode 3 of Trust Builders, the podcast for CX and EX professionals!
Join us as we welcome April Obersteller, SHRM-CP, Managing Director at woom North America 🚲, to unravel why trust matters in 2024.
As part of woom’s mission to empower children to LOVE riding their bikes, April has ensured that people are at the centre of everything they do. 👩❤️👨
In a role spanning across North America, she’s on a mission to drive trust and grow woom into a brand that every family will recognise.
Together we’ll uncover how building trust can help you differentiate from your competitors, drive customer & employee loyalty, mitigate risks associated with poor customer experiences, and ultimately ensure long-term success through a powerful brand reputation. 🤝
Your Hosts, Chris Johnston and Alex Genov
#cx #customerexperience #nps #voiceofthecustomer #employeeexperience #brandcommunications #customerengagement #customerinsights #Trust
