As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
Trust Builders with Fabiola: The Heart of CX: Human-Centric Strategies for Transformative Customer Experiences
Bestselling author, Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual.
Trust Builders with Monica Parker: How to Ace Employee Engagement & Productivity
Wall Street Journal best-selling author and #EX advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, for whom she […]
Trust Builders with Donald Chesnut: Overlooked & Underused Secrets of CX
Having been CXO for some of the world’s leading brands, Donald joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient.
Trust Builders with Ogilvy legend, Rory Sutherland: The Science of Trust
Join us as we embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years at Ogilvy, Rory is an industry icon who brings unparalleled expertise in consumer psychology and advertising and how to build trust in the digital age. […]
Trust Builders with April Obersteller: Inspiring Customer & Employee Joy
From wedding planner to sales manager and Customer Experience at YETI to Vice President of Global Experience: Employee Experience + Customer Experience at woom bikes, April is now MD…
Trust Builders – podcast with Bruce Temkin, Part 2: Humanity @ Scale
In part 2, Bruce Temkin shares his plans post-Qualtrics, his newest venture, Humanity @ Scale, his vision for the years ahead and leaving a legacy.
Trust Builders – podcast with Bruce Temkin, Qualtrics XM Institute
Bruce led the Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA).
Trust Builders podcast for CX & EX profs — launch with Alex Genov, Zappos
Trust Builders launch with co-host, Alex Genov, Head of Customer Research and Marketing Insights at Zappos, prev TurboTax (Intuit), State Farm Insurance, and the Active Network, 25yrs experience and a PhD in Experimental Psychology.