How to achieve brilliant tenant satisfaction in 2023

Wednesday 26 July 2023 (Time: 10-11am BST)

Did you know that housing associations could improve tenant satifaction by 8% if they improved ‘tenant-management interaction’?

This was discovered by data scientists at Adoreboard, who analysed 24,600 customer reviews across 49 Housing Associations.

All of their research was wrapped up in the landmark report, ‘The State of CX in Housing Associations 2023’.

Now let’s go through the report in this upcoming webinar:

  • We’ll look at what’s driving tenant satisfaction.
  • And show how Housing Associations can go beyond metrics like ‘first time resolution’ and instead measure tenant trust.
  • We’ll also look at how to collect tenant feedback across multiple digital channels.

All registrants are eligible to receive a complimentary tenant satisfaction scorecard from Adoreboard.

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