Thursday 27 July 2023: 8 – 9am (PDT), 10 – 11am (CDT), 4 – 5pm (BST)
We’re delighted to welcome Alex Genov, Head of Marketing Insight & Customer Research at Zappos, to discuss how Zappos earns trust with their customers.
What we’ll cover:
– How to define trust
– How to measure trust
– How to predict what will drive trust, and increase customer retention
All registrants will get a copy of Zappos’ playbook on customer centricity.